In the run up to putting a tour on sale we often get asked lots of questions relating to the shows and ticket sales. We’ve put together this handy guide to help you navigate your way through the process. We are working really hard behind the scenes to try and do everything we can to make sure that tickets end up in the hands of genuine fans.
How much are the ‘’face value’’ tickets?
The face value of the ticket prices is between RM98, RM198, RM298, RM358, RM488.There will be a RM4 per ticket and a RM10 processing fee per transaction on top of face value.
What is unethical secondary ticketing and ticket resale?
Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.
In order to put a stop to the secondary ticketing market, absurd prices and fan rip-offs, the tickets are sold personalised, which means that the name of the ticket purchaser is printed on the tickets. At the time of admission, at least the surname printed on the ticket must correspond with the identity document to be presented, the second (and possibly third and fourth) person only receives access at the same time as the person issuing the identity card. Upon request, proof of booking must also be provided.
That means: When buying tickets, each of your tickets will be personalized with your name. At the entrance to the show, your (maximum of three) accompaniments will only be shared with you.
Be ready to provide your concert ticket(s) and your ID at the venue entrance – the promoter reserves the right to check authenticity of the ticket and personal data.
So where should I buy my ‘’face value’’ tickets from?
The only authorised place to buy tickets for Ed Sheeran in Kuala Lumpur is at prworldwidelive.com or myticket.asia.
Tickets purchased from 3rd party websites and resellers are not valid for entry.
How many tickets can I buy?
You may buy up to 4 tickets. Any person found to be purchasing over this amount may have the surplus tickets cancelled.
How can I pay?
You can pay online at prworldwidelive.com or myticket.asia with credit cards or debit cards.
Is there Age restriction?
For your own safety, we do not allow audience under 14-years of age in standing zones.
No admission for infant & children under the age of 6.
But we want to go as a bigger group/family?
That is fine, but you will need to purchase in separate transactions using different registered accounts. A maximum of 4 tickets can be made in 1 transaction.
Tickets purchased in breach of Terms & Conditions will be invalid.
Can I buy tickets as a gift?
Yes. If you buy tickets online, you can create a new account with the attendee’s name or if you’re purchasing without creating an account, make sure to key in the attendee’s name as the purchaser.
Tickets cannot be transferred or have the names printed on the tickets changed.
If you have any concerns or questions, please contact email@example.com
What are the entry requirements?
For a ticket to be valid the lead booker must at any point be able to provide the below, this includes on arrival at the show to gain admission:
- The ticket(s)
- Booking confirmation
- A valid photo ID matching the customer name on the booking confirmation and the ticket(s).
As each of your tickets will be personalised with your name, all of your companions (maximum of three) must enter together as a group.
Are cameras allowed?
All types of professional cameras and drones are prohibited and will be denied entry.
I can’t go any more and need to sell my ticket. What do I do?
Ticket purchasing is final. Tickets cannot be resold, refunded or have the names printed on the tickets changed.
When will we receive our tickets?
Tickets will be issued 7 – 14 days before the concert. For more information, please check terms and conditions at http://www.prworldwidelive.com/ed-sheeran-live-in-kuala-lumpur-2019/
I can’t find my confirmation email?
Firstly, please search your email for firstname.lastname@example.org to see if the confirmation email is there. Alternatively please call PR Worldwide at +603 7493 3010 or email email@example.com to trace your booking. Please remember to check your junk mail just to be sure.
How early should we turn up?
Info regarding schedule will appear closer to the date. Stay tuned!
How do I arrange to buy tickets for someone requiring disabled access?
Please send your request for disabled access to PR Worldwide call centre at +603 7493 3010 or email firstname.lastname@example.org
Any further tips on the ticket buying process
We want everyone to have a smooth journey buying their tickets. Be ready and prepared and you’ll sail through the process. Please only buy tickets from the single authorised ticket seller myticket.asia and promoter prworldwidelive.com.
Please ensure that you add email@example.com to your safe list on your email account to ensure you receive your confirmation email.
Please be sure to enter ONE of the ticket holder’s name if you are purchasing for others (1 name for max 4 tickets). One of the ticket holders ID must match the name on ticket during entry into the concert venue.
If you choose to abandon your ticket/seat selection or choose not to pay for your ticket(s), please be sure to ‘CANCEL’ transaction and NOT just close your browser.
Once you finalise and confirm payment, please wait till the transaction is fully complete. DO NOT CLICK ‘BACK’ OR ‘REFRESH’. This could take you back to the queue or a failed transaction. Local bank respond time and/or internet speed might affect the duration of payment authorisation.
YOUR TICKET CANNOT BE RESOLD UNDER ANY CIRCUMSTANCE. TICKET(S) PURCHASED FROM UNAUTHORISED ONLINE WEBSITES (including auction sites), RESELLERS & SCALPERS MAY BE CANCELLED. ONCE A BARCODE IS DISABLED, NO ENTRY WILL BE PERMITTED.