Ed Sheeran Divide World Tour 2019 Kuala Lumpur

SEAT MAP

Global megastar Ed Sheeran has announced today the remaining dates of his new stadium headline shows for his return to Asia in 2019, which will be in addition to the already announced Tokyo, Seoul, Osaka, Singapore, Bangkok and Jakarta shows and follow-on from Ed’s first-ever sold out South Africa stadium tour in March!

Ed’s Stadium Tour will take place on 13th April 2019 (Saturday) at the National Stadium, Bukit Jalil.

Tickets go on sale at 10am on 15th January 2019 (Tuesday) via www.prworldwidelive.com / myticket.asia.

Start Sales Date

Internet
15 January 2019, 10am

Online purchase only
CREDIT CARD & DEBIT CARD PAYMENT ONLY.
*NOT APPLICABLE FOR AMEX CREDIT CARDS. ONLY APPLICABLE FOR VISA & MASTERCARD.

Language
English

Terms & Conditions

You agree to and are bound by the Terms & Conditions applicable to this event

Your ticket purchase constitutes a personal license to attend the Ed Sheeran concert in Kuala Lumpur. By purchasing a ticket, you agree to your personal data collection and usage.

Your ticket(s) are sold by the promoters/authorised ticketing company directly to the consumer.  Tickets can only be purchased from prworldwidelive.com or myticket.asia.   Any tickets purchased by businesses or traders are in breach of the terms and conditions of ticket sale and may be invalid.

Once tickets are sold, no exchange, cancellation and/or refund is allowed

1 ticket admits 1 person only.  Ticket sales are limited to a maximum of four (4) tickets per person.  Multiple bookings are strictly not allowed.

For successful transactions, a booking confirmation will be delivered via email to purchaser.  No tickets will be delivered or issued earlier than 7 – 14 days prior to the concert date

Audience under 14-years of age are strictly not allowed to attend the concert in standing zones. No admission for infant & children under the age of 6 for any category.  Children under the age of 12 must be accompanied by an adult, aged 18 years and above

Your ticket may not be resold or offered for re-sale at face value or at a premium over the face value of the ticket (including via on-line auction sites) or used for advertising, promoting or other commercial purposes (including competitions, contests and trade promotions) or to enhance the demand for other goods or services either by the original purchaser from the promoter or any subsequent ticket holder

For a ticket to be valid the lead purchaser must at any point be able to provide the below – this includes on arrival at the show to gain admission:

  • The ticket(s)
  • Booking confirmation
  • A valid photo ID or Passport matching the customer name on the booking confirmation and the ticket(s).

Venue layout is not drawn to scale.  The seatmap shown is for seat location purposes only

Strictly NO professional photography, video and/or audio recording of any kind is allowed during this performance

You will be refused entry and your ticket will be cancelled without compensation if your ticket is purchased from an unauthorised ticket seller or ticket scalper

Lost or stolen tickets will not be replaced or reissued, even if you have proof of purchase. Your ticket is your responsibility

The Promoter reserves the right to revise event times, venue layout and audience capacity without prior notice

The concert management and staff reserve the right to refuse entry and/or expel from the premises any person with unruly conduct and/or in breach of any venue and/or ticketing terms & conditions

All ticket holders may be subject to body/bag checks at all entry points into the event venue

Latecomers will be allowed entry at a suitable time during the performance at the discretion of floor staff.  NO refund/compensation will be given to a latecomer who is allowed entry into the performance hall at any time after the concert has started

A RM15 per ticket re-print fee will be imposed if re-printing/replacement of e-ticket with physical ticket is requested/required at the performance venue.

Other ticketing terms and conditions as stated on the booking pages and reverse side of physical tickets apply.

FAQs

In the run up to putting a tour on sale we often get asked lots of questions relating to the shows and ticket sales.  We’ve put together this handy guide to help you navigate your way through the process. We are working really hard behind the scenes to try and do everything we can to make sure that tickets end up in the hands of genuine fans.

How much are the ‘’face value’’ tickets?
The face value of the ticket prices is between RM98, RM198, RM298, RM358, RM488.There will be a RM4 per ticket and a RM10 processing fee per transaction on top of face value.

What is unethical secondary ticketing and ticket resale?
Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value.

Personalisation
In order to put a stop to the secondary ticketing market, absurd prices and fan rip-offs, the tickets are sold personalised, which means that the name of the ticket purchaser is printed on the tickets. At the time of admission, at least the surname printed on the ticket must correspond with the identity document to be presented, the second (and possibly third and fourth) person only receives access at the same time as the person issuing the identity card. Upon request, proof of booking must also be provided.

That means: When buying tickets, each of your tickets will be personalized with your name. At the entrance to the show, your (maximum of three) accompaniments will only be shared with you.

Be ready to provide your concert ticket(s) and your ID at the venue entrance – the promoter reserves the right to check authenticity of the ticket and personal data.

So where should I buy my ‘’face value’’ tickets from?
The only authorised place to buy tickets for Ed Sheeran in Kuala Lumpur is at prworldwidelive.com or myticket.asia.

Tickets purchased from 3rd party websites and resellers are not valid for entry.

How many tickets can I buy?
You may buy up to 4 tickets.  Any person found to be purchasing over this amount may have the surplus tickets cancelled.

How can I pay?
You can pay online at prworldwidelive.com or myticket.asia with credit cards or debit cards.

Is there Age restriction?
For your own safety, we do not allow audience under 14-years of age in standing zones.

No admission for infant & children under the age of 6.

But we want to go as a bigger group/family?
That is fine, but you will need to purchase in separate transactions using different registered accounts. A maximum of 4 tickets can be made in 1 transaction.

Tickets purchased in breach of Terms & Conditions will be invalid.

Can I buy tickets as a gift?
Yes. If you buy tickets online, you can create a new account with the attendee’s name or if you’re purchasing without creating an account, make sure to key in the attendee’s name as the purchaser.

Tickets cannot be transferred or have the names printed on the tickets changed.

If you have any concerns or questions, please contact inquiry_prww@prworldwidelive.com

What are the entry requirements?
For a ticket to be valid the lead booker must at any point be able to provide the below, this includes on arrival at the show to gain admission:

  1. The ticket(s)
  2. Booking confirmation
  3. A valid photo ID matching the customer name on the booking confirmation and the ticket(s).

As each of your tickets will be personalised with your name, all of your companions (maximum of three) must enter together as a group.

Are cameras allowed?
All types of professional cameras and drones are prohibited and will be denied entry.

I can’t go any more and need to sell my ticket. What do I do?
Ticket purchasing is final. Tickets cannot be resold, refunded or have the names printed on the tickets changed.

When will we receive our tickets?
Tickets will be issued 7 – 14 days before the concert. For more information, please check terms and conditions at http://www.prworldwidelive.com/ed-sheeran-live-in-kuala-lumpur-2019/

I can’t find my confirmation email?
Firstly, please search your email for donotreply@seatadvisor.com to see if the confirmation email is there.  Alternatively please call PR Worldwide at +603 7493 3010 or email inquiry_prww@prworldwidelive.com to trace your booking.  Please remember to check your junk mail just to be sure.

How early should we turn up?
Info regarding schedule will appear closer to the date. Stay tuned!

How do I arrange to buy tickets for someone requiring disabled access?
Please send your request for disabled access to PR Worldwide call centre at +603 7493 3010 or email inquiry_prww@prworldwidelive.com

Any further tips on the ticket buying process
We want everyone to have a smooth journey buying their tickets.  Be ready and prepared and you’ll sail through the process. Please only buy tickets from the single authorised ticket seller myticket.asia and promoter prworldwidelive.com.

Please ensure that you add donotreply@seatadvisor.com to your safe list on your email account to ensure you receive your confirmation email.

Please be sure to enter ONE of the ticket holder’s name if you are purchasing for others (1 name for max 4 tickets). One of the ticket holders ID must match the name on ticket during entry into the concert venue.

If you choose to abandon your ticket/seat selection or choose not to pay for your ticket(s), please be sure to ‘CANCEL’ transaction and NOT just close your browser.

Once you finalise and confirm payment, please wait till the transaction is fully complete. DO NOT CLICK ‘BACK’ OR ‘REFRESH’. This could take you back to the queue or a failed transaction. Local bank respond time and/or internet speed might affect the duration of payment authorisation.

YOUR TICKET CANNOT BE RESOLD UNDER ANY CIRCUMSTANCE. TICKET(S) PURCHASED FROM UNAUTHORISED ONLINE WEBSITES (including auction sites), RESELLERS & SCALPERS MAY BE CANCELLED. ONCE A BARCODE IS DISABLED, NO ENTRY WILL BE PERMITTED.

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