Due to the concerns of coronavirus, we are regret to announce the cancellation of RUEL ‘FREE TIME WORLD TOUR’ Kuala Lumpur on September 09, 2020 at The Bee @ Publika. All customers who have purchased tickets will receive a refund. 
A refund as per the booking and ticketing terms & conditions of purchase, will be deposited to the same Credit/Debit Card/Banking account used for ticket purchase in approximately 30 days.
For more information or inquiries, email
For general inquiries, you can reach us at, social media platforms (FB, IG)  or Whatsapp us (TEXT ONLY)  at +60 17-222 0197 from Mon to Fri (9AM – 6PM). 
We apologize for any inconvenience caused and RUEL would like to assure fans that he hopes to return at a later date in 2021.
Stay safe and stay healthy.

*All tickets are free standing general admission

Start Sales Date


Fan Club Presale (Promo code applicable)
4th December, 10am – 11.59pm

General On Sale
5th December, 10am

Online purchase only

E-wallets & virtual prepaid cards payment are not accepted *i.e., Big Pay


Terms & Conditions

You agree to and are bound by the Terms & Conditions applicable to this event

Your ticket purchase constitutes a personal license to attend the Ruel concert in Kuala Lumpur. By purchasing a ticket, you agree to your personal data collection and usage.

Your ticket(s) are sold by the promoters/authorised ticketing company directly to the consumer.  Tickets can only be purchased from or Any tickets purchased by businesses or traders are in breach of the terms and conditions of ticket sale and may be invalid.

Once tickets are sold, no exchange, cancellation and/or refund is allowed

1 ticket admits 1 person only.  Ticket sales are limited to a maximum of six (6) tickets per person.  Multiple bookings are strictly not allowed.

For successful transactions, a booking confirmation followed by an E- ticket(s) will be sent via email to the purchaser.

For a ticket to be valid the lead purchaser must at any point be able to provide the below – this includes on arrival at the show to gain admission:

  • The ticket(s)
  • A valid photo ID or Passport matching the customer name on the booking confirmation and the ticket(s).

No admission for infant & children under the age of 12 for any category.  Children under the age of 16 must be accompanied by an adult, aged 18 years and above.

Your ticket may not be resold or offered for re-sale at face value or at a premium over the face value of the ticket (including via on-line auction sites) or used for advertising, promoting or other commercial purposes (including competitions, contests and trade promotions) or to enhance the demand for other goods or services either by the original purchaser from the promoter or any subsequent ticket holder.

Venue layout is not drawn to scale.

Strictly NO professional photography, video and/or audio recording of any kind is allowed during this performance

You will be refused entry and your ticket will be cancelled without compensation if your ticket is purchased from an unauthorised ticket seller or ticket scalper

Lost or stolen tickets will not be replaced or reissued, even if you have proof of purchase. Your ticket is your responsibility

The Promoter reserves the right to revise event times, venue layout and audience capacity without prior notice

The concert management and staff reserve the right to refuse entry and/or expel from the premises any person with unruly conduct and/or in breach of any venue and/or ticketing terms & conditions

All ticket holders may be subject to body/bag checks at all entry points into the event venue

Latecomers will be allowed entry at a suitable time during the performance at the discretion of floor staff.  NO refund/compensation will be given to a latecomer who is allowed entry into the performance hall at any time after the concert has started

A RM15 per ticket re-print fee will be imposed if re-printing/replacement of e-ticket with physical ticket is requested/required at the performance venue.

Other ticketing terms and conditions as stated on the booking pages and reverse side of physical tickets apply.

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